CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
It is a system that are used to manage your customer and store history for every client and all information
- Customer Relationship Management System:
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It is a system that are used to manage your customer and store history for every client and all information into a single system within a single database. All-in-one CRM software helps your marketing, sales, and support teams create great customer relationships across the entire customer life cycle, at scale. With it, marketing teams can capture and nurture leads. Sales teams can score them, track and close resulting deals. Support teams can look back at a complete customer history to provide more knowledgeable and professional customer support. And every team can chart a path to scaling in size and performance effortlessly with forecasts, insights and analytics.
- Sales and marketing module:
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Setting Lead Status Values and Opportunity Sales Stages.
Setting up Workflows .
Meeting notes.
Emails
Calls.
Documents.
Scheduling Events and Tasks.
Converting a Lead.
Follow-up on opportunities and collaborate internally to move them forward through the sales cycle.
Generating Quotes and Customizing Templates.
Signing Agreements and Closing Deals. Sales reporting and Dashboards.
- Support Module:
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Well defined roles and teams.
Streamlined processes for driving productivity across the case life cycle.
Automation for efficiency of repetitive tasks.
Established internal and external targets.
Deep visibility into support team activities.
- Inventory Module:
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Managing products.
Creating quotes.
Managing variable product and service pricing with price books and using it while creating quotes and invoices.
Managing subscription based services.
Track inventory flowing in and out of your warehouse.
Manage support and services related to a product.
Apply tax on products and services.
- Reporting Module:
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System have many ready report for sales marketing order and other and you can make any report easily.
- Technical Information:
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System is web based application.
Programming language PHP + MYSQL + JAVA Script.
The server takes back up periodically every 12 hours.
System periodic maintenance of the system and inform you of any development happens on the system in case you want to add it or not
We can integrate system with call center and sms module and with outlook.